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Using Your Card

  • ★ Is There Anything I Shouldn't Use My Card For?
  • ★ When Will I Get My WeSwap Mastercard?
  • ★ What Happens If My Card Is Lost or Stolen?
  • Why don’t you issue shareholder cards anymore? (Q&A)
  • 3D Secure Q&A
  • Online transactions and 3D Secure
  • WeSwap and Automatic Petrol Station Pumps
  • What is a pending transaction?
  • Can I link my WeSwap card to my Uber account?
  • Where can I find an ATM that accepts my WeSwap Card?
  • WHERE CAN I USE MY WESWAP CARD?
  • Which exchange rate will I get if I use my card in one of the non-supported currencies?
  • Are there any additional fees to use the card in a non-supported currency?
  • Can I withdraw in another currency other than the 18 wallet ones?
  • Contactless and Transport for London (TFL)
  • Why is the ATM charging me more fees than WeSwap?
  • Contactless Q&A
  • Why was my contactless payment declined?
  • Can I use my WeSwap card on a cruise and on a plane?
  • WHY WAS MY TRANSACTION DECLINED?
  • WHICH COUNTRIES WON’T MY WESWAP CARD WORK IN?
  • An ATM is asking me to chose between SAVING or CURRENT ACCOUNT. What should I select?
  • Blocking and Unblocking your WeSwap Card
  • What happens if I see a transaction I didn't make?
  • Can I get cashback with the WeSwap Card?
  • Can I Use My Card in Multi-Currency ATMs?
  • Can I use my WeSwap card in my home currency?
  • I’m Not Happy With a Purchase, Can I Get a Refund Onto My WeSwap Card?
  • WHY WAS I CHARGED TWICE FOR A RESTAURANT TRANSACTION?
  • The ATM is asking for a 6 or 5 digit PIN, What Do I Do?
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©2017 WeSwap.com Limited. All Rights Reserved. Terms & Conditions | Privacy Policy

WeSwap and the WeSwap logo are trademarks of WeSwap.com Limited. The WeSwap Prepaid Mastercard is issued by IDT Financial Services Ltd. IDT Financial Services Limited is part of the IDT Corporation Group of International Companies headquartered in the US. Its cards are issued pursuant to license by Mastercard International. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International. IDT Financial Services Limited is a regulated bank, licensed by the Financial Services Commission (FSC), Gibraltar, under the Financial Services (Banking) Act 1992. Registered Office: 57-63 Line Wall Road, Gibraltar. Registered No: 95716. Exchange Rates under license from XE: http://www.xe.com/.