Your card should make contact with, or be within a few centimeters of the card reader, and we strongly recommend that you remove your WeSwap card from your wallet or purse when touching the reader to make sure the right card is used and avoid “card clash”.
“Card clash” can occur if you have multiple cards in your wallet or purse. The card read by the reader and the account charged may not necessarily be the one you intended.
Submit a Request
If you can't find the answer you are looking for please submit a request to our customer support team.Submit