Two months before your card is due to expire, when you log in into your WeSwap account on the website, we will soon have this feature available on the apps, you will have a ‘renew my card’ banner on the top of the page. Please click on it.
Once you click on the card renewal banner, we will take you through the process of renewing your card. If you have changed your address since you created your WeSwap account, you will also have the option to change your address during this process.
If you cannot see the renewal banner, please get in touch with our customer support team here and they will be happy to help.
If you forget to do this, we have you covered! We will send you an email reminder three weeks before the card is due to expire asking you to complete this process, ensuring your card is with you in time for your next trip.
Once your card has been ordered it will be with you in 10 days if you live in the UK. Remember to activate it, retrieve your new pin and then it will be ready to go for your next trip!
Please remember that you won't be able to load your account if your WeSwap card is expired.
Submit a Request
If you can't find the answer you are looking for please submit a request to our customer support team.Submit