Some merchants will hold the full value of the bill as a pre-authorisation (sometimes referred to as a pending transaction) before debiting the correct amount and cancelling the hold. This is particularly true when leaving tips in the USA and the whole process can take up to 30 days.
If possible, tip where you can in cash. You can still tip on your WeSwap card but remember to note that some funds may be held for a little longer whilst the restaurant settles the bill.
Submit a Request
If you can't find the answer you are looking for please submit a request to our customer support team.Submit