How do I remove a saved card?

Please note: Currently it's possible to load only via bank transfer, for more information visit our dedicated FAQ.


If a card you use to load your account has expired, or you just want to remove it from your saved cards, it only takes a minute. 

In the online dashboard: 

  • Log into your account and click on Profile 
  • Towards the bottom of the page and you’ll see Saved Cards and the last 4 digits of those cards 
  • Click on Remove next to the saved card you no longer want 

In the app: 

  • Click on Load in any of your available wallets 
  • Under Load by you’ll see icons for your saved card(s) 
  • Tap and hold the icon for the card you want to remove until it wiggles and a red X appears 
  • Tap the red X and confirm you want to delete that card 


Submit a Request

If you can't find the answer you are looking for please submit a request to our customer support team.