Please note: Currently it's possible to load only via bank transfer, for more information visit our dedicated FAQ.
If a card you use to load your account has expired, or you just want to remove it from your saved cards, it only takes a minute.
In the online dashboard:
- Log into your account and click on Profile
- Towards the bottom of the page and you’ll see Saved Cards and the last 4 digits of those cards
- Click on Remove next to the saved card you no longer want
In the app:
- Click on Load in any of your available wallets
- Under Load by you’ll see icons for your saved card(s)
- Tap and hold the icon for the card you want to remove until it wiggles and a red X appears
- Tap the red X and confirm you want to delete that card
Submit a Request
If you can't find the answer you are looking for please submit a request to our customer support team.Submit