I Can’t Log Into My Account.

We’re sorry to hear you've not been able to log into your account.

Try the following to get back into your account.

  • Use the "Forgot my password" function on the website and try again. This usually fixes things.
  • Check the email address you used to sign up to WeSwap. You can only log in with your WeSwap registered email address.
  • Try using a different browser or clear cache from your computer just to be sure. Our website is not browser specific but sometimes switching to another browser or clear cache from your computer solves the issue.
  • Manually fill in your details. Most of the time auto-fill doesn't cause an issue but occasionally it can.
  • Remember that your password is case sensitive and you will need to be enter this manually using the keypad.

Check your emails including your spam and junk filters, we may have contacted you.

Submit a Request

If you can't find the answer you are looking for please submit a request to our customer support team.