I Was Charged More Than I Agreed to by a Petrol Station or Toll Booth.

Many pay at pump petrol stations and toll booths are not “online” so will often pre-authorise an amount of money from the card to cover the potential cost of a purchase. This pre-authorisation is often higher than the value of the purchase. The actual transaction amount can be charged from your WeSwap account up to 30 days after the date of the transaction. This process applies to all card types and not just the WeSwap card. The funds will reverse back into your account and the correct amount debited within 30 days of the purchase date.

If you have the receipt, we can speed up the process for you. Submit a request below and attach a copy of your receipt and explain what’s happened.

Submit a Request

If you can't find the answer you are looking for please submit a request to our customer support team.