How to Swap

This is where the magic happens. Choose which currency you need and how much, we'll take care of swapping your money with fellow travellers. Everyone gets the fairest rate. More sangria. More pizza. More happy. Easy!

To swap, first make sure you've loaded your account with some money. Here's how to do that.

Then you're good to swap to travel money. 

  1. Log in to access your Dashboard.
  2. Select "Swap".
  3. Choose the currency you want to swap from. Remember you can only swap money from a wallet where you have a balance so don't forget to load your account. Check out our Fees and Limits for the minimum amount you can swap.
  4. Choose which currency you'd like to get. 
  5. Enter the amount you'd like to swap. 
  6. Choose how quickly you need the money. 
  7. We make no money on the exchange rate. The only fee we take is a small percentage of your swap, based on how fast you need your money. Basically the longer you give us to swap your money with other travellers, the better! The options are:

    • Swap instantly– Our fee is 2%* of the amount swapped.
    • 3 day swap – Our fee is 1.3% of the amount swapped.
    • 7 day swap – Our fee is 1% of the amount swapped.
  8. Click "Create Swap" and you're done! We'll start swapping your money straightaway and will email you as soon as it's finished, and your money is ready to spend. 

How much will I get?
We'll show you approximately how much you'll get after all of our fees when you create a swap. This is approximate because it's based on that moment's exchange rate. Because the exchange rate changes over time, your final amount will depend on the rate at the time the swap finishes.

Can my swap finish early?
Yes! If you choose a 7-days swap we may find people to swap with you quickly. In that case your swap will finish earlier. But don't worry, you'll still only be charged at the original swap fee rate you chose. For example, if you select a 7 days swap but we are able to finish your swap sooner, we will still only charge you 1%. So it's a good thing. 

* For all users who registered prior to 08/05/2017 immediate swap fee is 1.4%

Submit a Request

If you can't find the answer you are looking for please submit a request to our customer support team.