You can load your WeSwap account with your debit card (Visa and Mastercard), via bank transfer or by Apple Pay and Android Pay. Unfortunately you can’t load by credit card, PayPal or direct debit.
Currencies you can load in: British Pounds (GBP), Euros (EUR), Norwegian Kroner (NOK), Swedish Kronor (SEK) or Danish Kroner (DKK).
You are able to load in your home currency, which is the currency of the country where you signed up from.
To load your account:
- Log in to access your Dashboard.
- Under "My Travel Wallet", on your home currency select "Add Money"
- If it’s the first time you’ve loaded your account, you will be asked what the source of your funds are – the government requires us to ask this. You only need to do this once.
- You’ll then be given the option to load via debit card or bank transfer. Choose how you would like to load your account and the rest should be easy!
Once you have loaded your account, you’re ready to swap! Go back to your dashboard and on the right side of your home currency select "Swap Money".
If you are loading via bank transfer please don’t forget to include the reference number that is provided on the bank transfer details page! It will look something like this: WSWGBAAA1111. If you forget this your load will take longer to process.
You will see your money in your WeSwap wallet as soon as we receive it, we’ll also email you as soon as it arrives. For debit card loads this is normally instant, but bank transfers can sometimes take a few hours (in the UK) or 3 business (outside the UK). This is the required clearing time in the banking system, and not a lag in any part of our WeSwap system.
If it has taken unusually long, more than 24 hours for GBP transfers and more than 3 business days for other currencies transfers, please do get in touch with us by sending the proof of payment. Your transfer should appear within 24 hours on business days, by the end of the day on Monday for transfers made at the weekend and the next working days for transfers made in a bank holiday.
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