I’ve Received a Replacement Card, What Do I Do Now?

You'll need to activate your card and get your new PIN this can be done online. Your old PIN will not work with your new replacement card.  

There are 2 ways to do this.  

  • Via the WeSwap app
  • Via your online dashboard 

The WeSwap app 

  • When you log into your account you'll see a banner along the top saying ACTIVATE YOUR NEW CARD. Tap that banner.   
  • If you haven’t verified your phone number, a prompt will come up and you’ll need to confirm your telephone number.  
  • Once you’ve confirmed your number or if you already have, just follow the prompts and enter the last 4 digits of your WeSwap card.  
  • Tap Activate 
  • We'll send you a text with your PIN.  

Online Activation 

  • When you log into your account you'll see a banner along the top saying Have you received your WeSwap card? 
  • To the right is a Get Started button. Click this button.  
  • A prompt will come up asking you to confirm your telephone number and the last 4 digits of your WeSwap card.  
  • Follow the prompts and click Activate 
  • We'll send you a text with your PIN.  

 

 

A few things to remember before you activate you card: 

  • Don't forget to sign the back of your card as soon as you get it. 
  • Once your card's activated, you'll need to use it first with Chip and PIN to activate contactless payments. 

 

 

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