I’ve Received a Replacement Card, What Do I Do Now?

You'll need to activate your card and get your New PIN this can be done online or via the phone. Your old PIN will not work with your new replacement card. 

Online Activation

When you log into your account you'll see a banner along the top saying "Have you received your WeSwap card?". To the right is a "Get Started" button. Click on this button. 

A prompt will come up asking you to confirm your telephone number and the last 4 digits of your WeSwap card. Follow the prompts and click "Activate". We'll then send you a text with your PIN. 

Phone Activation

To activate your card over the phone please call 02030536610 or +44(0)20 34740747 (from outside the UK). Also, don't forget to sign the back of your card as soon as you get it. 

You will also need to activate your card if you have requested a replacement card.  Remember to have your card handy when calling to activate your card. 

Our customer support team can also be reached on 02030536610 by selecting option 2 if you need any help. 

  

Submit a Request

If you can't find the answer you are looking for please submit a request to our customer support team.

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