I’ve Received a Replacement Card, What Do I Do Now?

You'll need to activate your card and get your new PIN this can be done online or via the phone. Your old PIN will not work with your new replacement card.  

There are 3 ways to do this.  

  • Via the WeSwap app
  • Via your online dashboard 
  • Over the phone 

The WeSwap app 

  • When you log into your account you'll see a banner along the top saying ACTIVATE YOUR NEW CARD. Tap that banner.   
  • If you haven’t verified your phone number, a prompt will come up and you’ll need to confirm your telephone number.  
  • Once you’ve confirmed your number or if you already have, just follow the prompts and enter the last 4 digits of your WeSwap card.  
  • Tap Activate 
  • We'll send you a text with your PIN.  

Online Activation 

  • When you log into your account you'll see a banner along the top saying Have you received your WeSwap card? 
  • To the right is a Get Started button. Click this button.  
  • A prompt will come up asking you to confirm your telephone number and the last 4 digits of your WeSwap card.  
  • Follow the prompts and click Activate 
  • We'll send you a text with your PIN.  

Phone Activation 

To activate your card over the phone please call 020 30536610 or +44(0)20 34740747 (from outside the UK).  

Remember to have your card handy when calling to activate your card.  

A few things to remember before you activate you card: 

  • Don't forget to sign the back of your card as soon as you get it. 
  • Once your card's activated, you'll need to use it first with Chip and PIN to activate contactless payments. 

 

Submit a Request

If you can't find the answer you are looking for please submit a request to our customer support team.

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