How do I stop my swap?

You can tell us to stop your swap at any point. We’ll finish processing any matches that we’ve already found for you and then stop your swap. 

To do so: 

  • Log in to the app or your dashboard 
  • Under My Latest Activities, find Active Swaps 
  • Click View 
  • You are able to choose between two options: End swap now at 2%* and Cancel Swap 
  • If you select End swap now at 2%* a pop up will appear asking if you want to finish your swap at 2% 
  • If you select Cancel Swap a pop up will appear asking if you’d like the money put back to your WeSwap account.  

If you choose this option, the swap will stop and any funds that haven't been swapped to another currency will be returned to thecurrency wallet it was in originally. Cancelling the swap won’t return the funds to your regular bank account.  


*For all users who registered prior to 08/05/2017, the instant and Smart Swap fee is 1.4% 

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