How To Get Your PIN

You can get your PIN via text or over the phone.

Text me my PIN

To do this, log into your account and click on the "welcome" icon on the top right of the page. There you'll see "PIN retrieval", click on it and follow the prompts. We'll then text you your PIN.

Phone for your PIN

Alternatively you can call 020 3053 6610 (from the UK) or +44(0)20 3474 0747 (from outside the UK) and follow the instructions. You will need your card number and date of birth, and your PIN will also be read back to you once your card has been activated.

Submit a Request

If you can't find the answer you are looking for please submit a request to our customer support team.