HOW DO I GET MY PIN?

You can get your PIN via a text to your phone: 

In the website 

  • Log into your account and click welcome at the top right of the page 
  • Click PIN retrieval and follow the prompts 
  • We'll text you your PIN 

In the app 

  • Tap the My Card tab 
  • Tap Get PIN and follow the prompts 
  • We'll text you your PIN 

Or you can call 020 3053 6610 (from the UK) or +44(0)20 3474 0747 (from outside the UK) and follow the instructions. You will need your card number and date of birth, and your PIN will also be read back to you once your card has been activated. 

 

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