If your card is lost or stolen please block it straight away. You can do this on the website through your dashboard or the app.
On the website
- Log into your dashboard and click on Welcome drop down on the top right
- In the list, select My WeSwap Card
- A pop up should appear, click on Block card
- Confirm by selecting Yes
- If you click Cancel, your card will not be blocked
In the app
- Tap the My Card tab at the bottom of the screen
- Select Block card
- Confirm by tapping Block card again when the pop up appears
- If you tap Cancel your card will not be blocked.
If you find your card, you can unblock it by following the same steps.
If you want us to send you a new card, you can order it through your website dashboard. We’ll have this feature in the app soon too. There’s a replacement card fee of £4.95, this helps us cover the costs involved in the process. Once you request a replacement card, your current card will be cancelled (this means that it won’t work anymore).
To order a replacement card:
- Head to the WeSwap website and sign in
- Click on the Welcome drop down on the top right of the screen
- In the list, select My WeSwap Card
- A pop up should appear, click on Block card
- Confirm by selecting Yes
- After you’ve blocked the card, a pop up will appear
- If the address we have on file is correct, just click Replace card
- If the address on your WeSwap account is not up to date, click on Update my address
If you’re changing your address, we may require you to upload a proof of your new address (a bill or bank statement in your name).
If you’re unable to block your card through your dashboard or app, or to get a new card, call our lost & stolen line immediately on 020 3053 6610 and we’ll block it for you.
Submit a Request
If you can't find the answer you are looking for please submit a request to our customer support team.
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