What Happens If My Card Is Lost or Stolen?

If your card is lost or stolen please block it immediately, you can do this on the website through your dashboard or the App.

  • On the Website, first log into your dashboard and click on “Welcome” drop down on the top right and, in the list, select “My WeSwap Card”. A pop up will come up, please click on “Block card” and confirm it selecting “Yes”. If you click "Cancel", your card will not be blocked.
  • In the App, go to “MyCard” tab at the bottom, and select “Block card”. Please confirm it by clicking again on “Block card” when the pop up comes up. If you click "Cancel", your card will not be blocked. 

If you find your card, you can still unblock it by following the same steps.

If you want us to send you a new card, you can order it through your website dashboard and we will have it soon in the App too. There will be a replacement card fee of £4.95, which helps us covers the costs involved in the process.

Note: when you are requesting a replacement card your current card will be cancelled.

How to request a replacement card, at this moment this is possible only from the website in your dashboard, this will be available soon on the Apps too :

  • On the Website, first log into your dashboard and click on “Welcome” drop down on the top right and, in the list, select “My WeSwap Card”. After blocking the card, a pop up will come up, if you haven’t change your address just select “Replace card”. If the address you have in your WeSwap account is not your updated one, please click on “Update my address”.

In case you are changing your address, we may require you to upload a proof of your new address (a bill or bank statement in your name).

If you are not able to block your card through your dashboard or App, call our lost & stolen line immediately on 020 3053 6610 or +44 (0)20 3474 0747 and we will do that for you so that your card can’t be used.

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