What Happens If My Card Is Lost or Stolen?

If your card is lost or stolen please call our lost & stolen line immediately on 020 3053 6610 or +44 (0)20 3474 0747 and we will block it so that it can’t be used. Please also contact our Customer Support team by clicking here if you wish to order a replacement card. A replacement card will allow you access to your remaining balance. There will be a £5 fee for replacement cards, which helps us cover the costs involved in the process.

You cannot request a replacement card via our automated phone service, sorry about that.

Our customer support team can also be reached on 02030536610 by selecting option 2 if you ever need any help. 

Submit a Request

If you can't find the answer you are looking for please submit a request to our customer support team.