I’ve Forgotten My PIN

You can get your PIN via a text to your phone. To do this, log into your account and click on the "welcome" icon on the top right of the page. There you'll see "PIN retrieval", click on it and follow the prompts. We'll then text you your PIN.

Alternatively you can call 020 3053 6610 or +44(0)20 34740747 (from outside the UK). Remember to have your WeSwap card handy when calling this number. 

Our customer support team can also be reached on 02030536610 by selecting option 2 if you ever need any help. 

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If you can't find the answer you are looking for please submit a request to our customer support team.

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