Refunds

We can refund your WeSwap balance and we charge a £5 fee for this.

It usually works out cheaper to withdraw funds from the ATM and remember it’s free to withdraw £200 or more from ATMs.

Still want a refund?

No problem, if you have money in a foreign currency on your card you can swap it back to your home currency at a swap rate of your choosing. If you want, we can swap the funds for you and we’ll do this as an instant swap with a 2%* swap fee.

Refunds require written confirmation sent to our support team at support@weswap.com, with the below information:

- Card holder name:
- Reason for your refund:
- The amount:
- Currency:
- Confirmation that you are happy to pay the £5 fee:


- The name of your Bank (e.g. Barclays):
- Bank sort code:
- Bank account number:
- Iban:
- BIC/Swift number (Don't worry if you don't have this):
- Bank Branch:

Without this information we can’t process your refund, so please include all these details for speedier results.

We would like to remind you that, as per our Terms and Conditions, if part of your balance is a promotional bonus retained on your account that has  not been spent through your WeSwap Card, this bonus is not refundable as per  our T&C . We will leave it on your card and you will be able to spend it anytime with the card.

Once it completes then it usually takes 3 to 5 working days for the funds to reach your bank account.

You can check all our fess and limits at this link https://www.weswap.com/en/fees-and-limits/

 * For all users who registered prior to 08/05/2017 immediate swap fee is 1.4%

Submit a Request

If you can't find the answer you are looking for please submit a request to our customer support team.

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