Refunds

We can refund your WeSwap balance and we charge a £5 fee for this.

It usually works out cheaper to withdraw funds from the ATM and remember it’s free to withdraw £200 or more from ATMs.

Still want a refund?

No problem, if you have money in a foreign currency on your card you can swap it back to your home currency at a swap rate of your choosing. If you want, we can swap the funds for you and we’ll do this as an instant swap with a 2%* swap fee.

Refunds require written confirmation and the below information:

• Card holder name:
• Reason for your refund:
• The amount:
• Currency:

• The name of your Bank (e.g. Barclays):
• Bank sort code:
• Bank account number:
• Public key account number (Don't worry if you don't have this only certain accounts do):
• BIC/Swift number (Don't worry if you don't have this):
• Bank Branch:

Without this information we can’t process your refund, so please include all these details for speedier results.

We would like to remind you that, as per our Terms and Conditions, if part of your balance is a promotional bonus retained on your account that has  not been spent through your WeSwap Card, this bonus is not refundable as per  our T&C . We will leave it on your card and you will be able to spend it anytime with the card.

You can check all our fess and limits at this link https://www.weswap.com/en/fees-and-limits/
We can refund you and we charge a £5 fee for this.

 * For all users who registered prior to 08/05/2017 immediate swap fee is 1.4%

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