Refunds

We can refund your WeSwap balance and we charge a £5 fee for this.

It usually works out cheaper to withdraw funds from the ATM and remember it’s free to withdraw £200 or more from ATMs.

Still want a refund?

No problem, if you have money in a foreign currency on your card you can swap it back to your home currency at a swap rate of your choosing. If you want, we can swap the funds for you and we’ll do this as an instant swap with a 2%* swap fee.

Refunds require written confirmation and the below information:

• Card holder name:
• Reason for your refund:
• The amount:
• Currency:

• The name of your Bank (e.g. Barclays):
• Bank sort code:
• Bank account number:
• Public key account number (Don't worry if you don't have this only certain accounts do):
• BIC/Swift number (Don't worry if you don't have this):
• Bank Branch:

Without this information we can’t process your refund, so please include all these details for speedier results.

You can check all our fess and limits at this link https://www.weswap.com/en/fees-and-limits/
We can refund you and we charge a £5 fee for this.

 * For all users who registered prior to 08/05/2017 immediate swap fee is 1.4%

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