Blocking and Unblocking your WeSwap Card

Blocking your card is helpful if it's misplaced, lost or stolen or only if for peace of mind you want to temporarily block your card until your next trip.

It will not cancel your card, it will only stop any transactions being performed (spends, swaps, loads or editing your details). 

You can block your WeSwap card on the website and App.

  • On the Website, log into your dashboard and click on “Welcome” drop down on the top right. Select “My WeSwap” Card in the list. A pop up will come up, please select “Block Card” then click on "YES" to confirm you want your card blocked. If you click "Cancel", your card will not be blocked. 

Unblocking your card

Repeat the first 3 steps above. Click on "Unblock Card", select "YES" to confirm you want your card unblocked. If you click "Cancel", your card will remain blocked. 

  • In the App, go to “MyCard” tab at the bottom, and select “Block card”. Please confirm it by clicking again on “Block card” when the pop up comes up. If you click "Cancel", your card will not be blocked. 

Unblocking your card

Go to “MyCard” tab at the bottom. Click on "Unblock Card", select "YES" to confirm you want your card unblocked. If you click "Cancel", your card will remain blocked. 

If your card is lost or stolen, check our FAQ on how to replace your card.

Submit a Request

If you can't find the answer you are looking for please submit a request to our customer support team.

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