Blocking and Unblocking your WeSwap Card

To block your card on the website 

  • Log into your dashboard and click on Welcome drop down on the top right 
  • In the list, select My WeSwap Card 
  • A pop up should appear, click on Block card 
  • Confirm by selecting Yes  
  • If you click Cancel, your card will not be blocked 

To unblock it on the website 

  • Repeat the first 2 steps above 
  • Click Unblock Card 
  • Click Yes to confirm you want your card unblocked 
  • If you click Cancel, your card will remain blocked 

To block your card in the app 

  • Tap the My Card tab at the bottom of your screen 
  • Select Block card 
  • Confirm by tapping Block card again when the pop up appears 
  • If you tap Cancel your card will not be blocked.  

To unblock it in the app 

  • Tap the My Card tab at the bottom 
  • Tap Unblock Card 
  • Tap Yes to confirm you want your card unblocked 
  • If you tap Cancel, your card will remain blocked 

If your card is lost or stolen, check our FAQ on how to get a new card.   

 

 

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