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Help

Getting Started

  • How do I order the card?
  • How do I activate my WeSwap card?
  • Which United Kingdom jurisdiction can I sign up from?
  • Who can apply?
  • How do I validate my account?
  • How do I upload a PDF document to verify my account?
See all 12 articles

Your Account

  • Receive funds in a currency wallet I never used
  • Why are you asking for my identity document again?
  • How do I log in?
  • Why is the App always asking me for the OTP and passcode?
  • How do I check my balance and transactions?
  • How do I download my statement?
See all 13 articles

Loading

  • How do I load my WeSwap account?
  • Can I load cash to my WeSwap card?
  • How does the load appear in my bank statement?
  • How to verify a debit card to load your account?
  • Which currencies can I load in?
  • Why was my load rejected?
See all 9 articles

Swapping

  • Currency change in Croatia – Croatian Kuna to Euro – Q&A
  • How do I swap?
  • How do I add a wallet to my account?
  • What is the exchange rate WeSwap uses?

Using Your Card

  • Online transactions and 3DS (3D Secure)
  • Will my WeSwap card work in Russia?
  • Which countries won't my WeSwap card work in?
  • Should I pay in the local currency or not?
  • Is there anything I shouldn't use my card for?
  • Why was my transaction declined? 
See all 16 articles

Fees & Limits

  • What ATM Limits are there?

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  • WeSwap Privacy Policy
  • Legal Stuff

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WeSwap and the WeSwap logo are trademarks of MK Fintech Limited trading as WeSwap.com. The WeSwap card is issued by Monavate Limited, pursuant to license by Mastercard International. Mastercard is a registered trademark of Mastercard International Incorporated. Monavate Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money and the provision of payment services (FCA Register reference 901097). For further information, please visit weswap.com/legal
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