Help

Getting Started

• How do I order the card?
• How do I activate my WeSwap card?
• Which United Kingdom jurisdiction can I sign up from?
• Who can apply?
• How do I validate my account?
• How do I upload a PDF document to verify my account?

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Your Account

• Receive funds in a currency wallet I never used
• Why are you asking for my identity document again?
• How do I log in?
• Why is the App always asking me for the OTP and passcode?
• How do I check my balance and transactions?
• How do I download my statement?

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Loading

• How do I load my WeSwap account?
• Can I load cash to my WeSwap card?
• How does the load appear in my bank statement?
• How to verify a debit card to load your account?
• Which currencies can I load in?
• Why was my load rejected?

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Swapping

• Currency change in Croatia – Croatian Kuna to Euro – Q&A
• How do I swap?
• How do I add a wallet to my account?
• What is the exchange rate WeSwap uses?

Using Your Card

• Online transactions and 3DS (3D Secure)
• Will my WeSwap card work in Russia?
• Which countries won't my WeSwap card work in?
• Should I pay in the local currency or not?
• Is there anything I shouldn't use my card for?
• Why was my transaction declined? 

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Fees & Limits

• What ATM Limits are there?