• Features
  • Blog
  • Help
  • Log in
Open Menu
  1. WeSwap 2.0
  2. Help

Help

Getting Started

  • How do I order the card?
  • How do I activate my WeSwap card?
  • Which United Kingdom jurisdiction can I sign up from?
  • Who can apply?
  • How do I validate my account?
  • How do I upload a PDF document to verify my account?
See all 12 articles

Your Account

  • How do I log in?
  • Why is the App always asking me for the OTP and passcode?
  • How do I check my balance and transactions?
  • How do I download my statement?
  • How do I send money from my WeSwap account?
  • How do I request money from other WeSwap accounts?
See all 12 articles

Loading

  • How do I load my WeSwap account?
  • How does the load appear in my bank statement?
  • How to verify a debit card to load your account?
  • Which currencies can I load in?
  • Why was my load rejected?
  • Why my load is in “Processing”?
See all 8 articles

Swapping

  • How do I swap?
  • How do I add a wallet to my account?
  • What is the exchange rate WeSwap uses?

Using Your Card

  • Will my WeSwap card work in Russia?
  • Which countries won't my WeSwap card work in?
  • Should I pay in the local currency or not?
  • Is there anything I shouldn't use my card for?
  • Why was my transaction declined? 
  • What is a pending transaction?
See all 14 articles

Fees & Limits

  • What ATM Limits are there?

Discover WeSwap

  • Blog

Legal Stuff

  • WeSwap Privacy Policy
  • Legal Stuff

Help

  • Help Centre
  • Contact us
Mon-Fri: 9.00am - 4.00pm

We’re currently working at a reduced capacity and will get back to you as soon as we can.
WeSwap and the WeSwap logo are trademarks of MK Fintech Limited trading as WeSwap.com. The WeSwap card is issued by Monavate Limited, pursuant to license by Mastercard International. Mastercard is a registered trademark of Mastercard International Incorporated. Monavate Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money and the provision of payment services (FCA Register reference 901097). For further information, please visit weswap.com/legal
chevron-down linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram