The process our customers go through when they register for a WeSwap card, when they request a change of details (address, name, surname) or the provided ID has now expired, is called Know Your Client (or KYC).
We must carry out the KYC process to verify the identity and address of our customers.
WeSwap is a prepaid Mastercard and falls into the category of a financial product. We are therefore obliged to carry out these checks to meet regulatory requirements, our KYC provider is SumSub.
You can find more information about this here.