By providing the below information, you can easily request a refund via email:
- Card holder name
- Reason for your refund
- Refund amount
- Currency
- The name of your bank (e.g., Barclays)
- Bank sort code
- Bank account number
- IBAN (for EUR loads)
- PDF version of your current account bank statement, not older than 3 months, where your name and address details can be verified along with account details (IBAN & swift code, or account number and sort code, name of the bank)
Please note, refunds can only be done in GBP and EUR, if the balance on your account is not in any balance other than GBP or EUR, you can swap it back in from the App, otherwise we will need to exchange it for you. In this case, the exchange rate used will be the one on the day we are processing the refund. A refund fee may apply.
Once we have received the above information, you will receive confirmation from us when the process starts.
