Croatia has adopted the Euro as its official currency, so we have discontinued Croatian Kuna.
This means that from the 1st of January 2023 onwards, Euro is the official currency in Croatia and Croatian Kuna is no longer accepted. All financial institutions in Croatia from the 1st of January 2023 must conduct all payments and transactions in Euro.
If you had a balance in Croatian Kuna (HRK) these Q&As should answer your questions.
What happens if I try to make a transaction in HRK?
The transaction will decline, however, please note that after 00:00 local Croatia Time on 1 January 2023, merchants should not conduct any new transactions in the Croatian Kuna.
After the adoption of the Euro as the legal tender in Croatia on 1 January 2023, Mastercard no longer settles transactions in the Croatian Kuna and will begin settling these transactions in Euro.
When in Croatia you will therefore need to spend in EUR as this is the official currency.
What happens to merchant refunds from January 2023?
Merchant refunds for payments that were authorised and captured in HRK which arrived before 31 December 2022 have been processed in HRK. After 1 January 2023 and onward, any HRK merchant refund (for transactions settled in HRK prior to 31/12/2022) will be received in EUR using the fixed exchange rate (EUR 1 equals HRK 7.53450) and therefore will be processed in EUR.
Am I still able to get a statement of my HRK transactions after 1 January 2023?
Yes, if you had HRK in the past, you are able to download the statement for the HRK wallet via the App.
On How do I download my statement? you can find more information on how to do it.
What happens if I want to submit a dispute for a transaction made in HRK before January 2023?
If you need to submit a dispute for an HRK transaction made prior to the Euro migration (prior to 00:00 local Croatian time on 1 January 2023), we will submit this dispute in Croatian Kuna, the usual timeframe and procedure that we have in place for disputes will apply, therefore you will need to open a dispute within 120 days from when the transaction settled.
Any disputes for transactions made from 00:00 local Croatian time on 1 January 2023 onwards will be submitted in Euro.
What if I had a balance in HRK prior to 1st January 2023?
On 1 January 2023, if you had any HRK balance, we automatically swapped it to EUR at the fixed exchange rate (EUR 1 equals HRK 7.53450).
If your HRK balance was lower than 0.01 EUR equivalent, this has resulted in a 0 Euro cent swap.
For example, if you have 0.03 HRK this has been converted to 0.003 EUR, therefore the amount has been rounded to the nearest second decimal which will result in 0.00 HRK.
What about Cash?
There is a two-week grace period where both currencies (cash) are in circulation (also called dual circulation). The dual circulation period started on 1 January 2023 and lasts for only 2 weeks. Both Euro and Croatian Kuna can be used as legal currencies in cash transactions during this period, this means that both currencies (cash) are in circulation at the same time.
After 14 January 2023 you will no longer be able to use Croatian Kuna Cash for payments.
Is there more information about this change?
Yes, you can read more about thisathttps://www.ecb.europa.eu/euro/changeover/croatia/html/index.en.html
